I have a weekly subscription to the Radio Times, as not only is it a tv listings guide but also a good read.
I have it on subscription which means it is delivered along with my mail, so no need to go to the shop just to get it.
Just recently I wrote asking if they could change the polythene outer wrapping to a recycled/recyclable paper wrap.
Well today it arrived in a brown paper envelope.
Great I thought they've taken my request on board; then I opened it inside was the magazine wrapped in the polythene and then placed inside the brown envelope.
Needless to say I have just sent another email asking them to sort this out as I might as well just have the polythene and put it with carrier bags at the supermarket than have both.
Below is the response I got to my email sent :
Dear Miss Maisie Clark
Thank you for your email regarding Radio Times magazines.
I can confirm that my manager requested the despatch method was changed as per your original request.
I apologise that this was not done.
I have passed the details back to him for him to make our Despatch Warehouse aware of the problem, and ask that they ensure your issues are sent by Brown Envelope.-- If you require any further assistance, please don't hesitate to contact us.
So hopefully next weeks issue will be naked inside the brown envelope.
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